How to Make a Refund

BravaPOS has multiple options when it comes to making a refund. This How-To will cover how to process refunds both with and without products. 

1. Select Orders from the bottom button bar

2. A. If the customer has brought in the receipt you can copy the Order ID or Transaction# from the top of the receipt. Include the dashes "-" but not the parenthesis "( )".

B. If the customer originally paid with a credit card you can search for the order using the last four digits of the card. *NOTE: Will not work with orders using External Credit Card

C. If the customer originally paid using the External Credit Card system you can search for the order using the Transaction ID found at the bottom of the receipt.

 3. If multiple orders match what you're searching select the pencil next to the order you'd like to refund. 

4. A. If the customer is asking for a refund and has brought their products back in, Select Refund with Products. This will allow you to move the returned products back to your inventory. The refund payment type will be locked to whatever the customer used with the original purchase and store credit. If using store credit, make sure you have a customer selected before finishing the refund.