How to Make an Exchange

If a customer would like to return a purchased item for another item in your store you can use the exchange feature. Exchanges in BravaPOS will also allow you to decide whether to add the product back into your inventory. 

1. Select Orders from the bottom button bar *NOTE: Your screen may look different depending on what permissions you have.

2. A. If the customer has brought in the receipt you can copy the Order ID or Transaction# from the top of the receipt. Include the dashes "-" but not the parenthesis "( )".

B. If the customer originally paid with a credit card you can search for the order using the last four digits of the card. *NOTE: Will not work with orders using External Credit

Card

C. If the customer originally paid using the External Credit Card system you can search for the order using the Transaction ID found at the bottom of the receipt.

Note: If you use an external cc, you can only do an Exchange (Store credit) transaction or a refund back to the original payment card. 

3. If multiple orders match what you're searching select the pencil next to the order you'd like to exchange, then select EXCHANGE. 

     4. Choose whether you would like the exchanged products to be added back into the inventory or not. Select Continue when finished.

5. You are now on the Home screen with the exchanged products showing up on the Order as negative (-) amounts. These negative products can be used to pick new items from the store. If more than the original amount is added to the order the customer can pay the difference. If less the customer will be refunded the difference.

In this example the customer adds more than the original receipt to the order, causing them to pay the difference.