How to Create/Complete a Layaway

Layaways are an agreement in which the seller reserves an item for the customer until the customer completes all the payments necessary to pay for the item. Layaways are started with a deposit, so this guide will walk you through both starting and completing a layaway sale. If a customer would like to cancel the layaway and receive a refund go here (Future How-To).

  1. From the Home screen, select any items you would like to add to the layaway. Select the Check Out button when finished.

2. Layaway sales require a customer to be attached to the sale. When the customer prompt appears make sure to select or enter a customer. If you do not select a customer now you'll have another option when selecting the payment type.

3. Select the payment type the customer would like to use for their first deposit. Make sure you put an amount less than the total of the balance. If the balance reaches $0 the order will be processed as a sale instead of a layaway.

 4. When finished adding payments select Done Adding Payments.

 5. If the customer would like to make additional payments select Customers from the bottom button bar. Type the customers name in the search bar, then select Edit. Select the Orders tab on the customer profile to find the layaway, then select the pencil next to the layaway. Selecting Add Payment will bring you to the same Payment Types screen as before.   

   6. If the customer has finished adding payments but the balance is still above $0 select Done Adding Payments. When the balance reaches $0 the final receipt appear on the screen.